Bespoke Setup Process
"Go Live in less than 48 hours"
Learn more about our setup process and how our results-based 24/7 live chat support can benefit you.
Our Setup Process
Ensure that you have unique traffic coming to your website
Without visitors, Live chat is not practical. To ensure that you enjoy the full benefits of our free trial, We ask you to ensure that you have a fair amount of unique traffic coming to your website through organic or paid sources.Step 1
Claim your 21 days free trial.
Signup to our industry leading 21 days free trial. No need to enter any credit card details.Step 2
Assigning your dedicated account manager
We'll assign your Dedicated Account Manager, who will be the one point of contact throughout your journey with us.
Your account manager will ensure that all your requests and changes are being applied to all the live chat agents handling your account.Step 3
We Learn about your business
We learn everything we can about your business through your website. If you have any internal documentation or knowledge base, We'll ask you to share them with us.Step 4
Creating the Knowledge Base
We will be creating a comprehensive knowledge base that will contain all the information required to run your 24x7 live chat service.
Once your KB is ready, We will send them immediately for your approval.
Note: We will be creating a fully featured knowledge base and not an FAQ page.Step 5
Agent Assignment & Training
We will assign the agents for your account and train them using the knowledge base.
Our training managers will conduct mock chats to ensure that the agents know your business and can answer the questions.
Installing & Customizing the Chat Window
We'll be sending a code that needs to be added to all your website pages to activate the live chat.
Our design team will customize the look and feel of the chat widget to match your website's theme.
Alternatively, If you plan to use your own live chat software, You can create the necessary agent accounts and share it with us.Step 7
Your 21 Days Free Trial Starts
Your trial period starts and you now have 24x7 live chat support on your website.
None of your website visitors will be left unattended.Step 8
Start Receiving Leads & Inquiries
We’ll send the leads and inquiries generated on your website instantly to your email or CRM.
You will also receive the full chat transcript so you can understand your potential customer before getting in touch with them to close the deal.Step 9
Tweaking the Responses
Our quality team goes through each and every chat to ensure that, They are of the highest quality.
If you find any issues with our response, You can let us know and we will ensure that the issue will be fixed before the next chat comes in.Step 10
What Happens After the Free Trial?
Over 300 Customers Trust Us Since 2012
"We have been using 365ChatSupport for the past 2 years for our legal business in Australia. The team is professionally managed and always responds on time. The leads we receive are also of very high quality. Will gladly recommend them to all."
Monaco Compensation Lawyers
"We started with their free trial and they provided excellent support for us right from the beginning. The setup process is quick and simple. We have been able to capture the visitors who would have left the website if not for live chat. We highly recommend you try 365chatsupport."
"We used 365chatsupport for our e-commerce website. This was one of the first major projects that were started on time and we are extremely happy with the results we got. We got both sales and customer service covered."
Head of Marketing - Sennheiser
"The 365ChatSupport is very cool, We have been working with them for a long time, The effect is excellent. This is a very useful service, He doubled the conversion rate of my website. We have seen several proposals from different vendors and 365chat is almost always the best value."
"We manage multiple websites and decided to give live chat a try, to see how it affects conversions. We've selected several vendors and 365ChatSupport has preformed the best so far. We were concerned that there might be language issues, but there aren't any. We're very pleased."
Owner - Anzolo Consulting
Never Miss a Customer Again!
Get Started in Less than 48 Hours.