Providing 24x7 live chat service since 2012
With over 125 fully managed & trained customer support agents, You are in good hands!
Our Start
Back in 2012, Only large companies with extensive infrastructure and high budgets could effectively provide 24×7 live chat support for their websites. On the other hand, small and medium-sized companies were struggling to provide the same level of support and customer experience.
Here is where 365ChatSupport came in. We hired & trained dedicated teams of live chat customer service agents whom we then put at our clients’ disposal. Bundling it all up meant we could offer live chat that brought terrific value for a low cost and resulted in massive savings on our clients’ side.
Our History
We evolved with our clients & the introduction of new technologies. Our aim is to keep ourselves updated with the latest tools
365ChatSupport was Started
365chatsupport was born with a unique mission: Provide 24/7 live chat service to small and medium size businesses whilst lowering their operational costs.
2012We Open our UAE Office
You can find us at: Techno Hub 1, Dubai Silicon Oasis, Dubai. UAE 341110
2014We hired our 25th Agent
This was our biggest milestone. We hired our 25th in house live chat agent.Â
2015We Open Our USA Office
You can find us at: 913 N. Market Street, Wilmington, DE 19801
2016We got our Biggest Client
We won our biggest client yet. 365ChatSupport was chosen as the live chat service provider for Sennheiser.
2017We hired our 100th Agent
We reached a new milestone by hiring our 100th in house agent.
2018We Started Offering Email & Help Desk answering Service
Due to increased demand, We started offering email and help desk answering service for a limited number of clients.Â
2019We Open our Australian Office
You can find us at: Level 54, 111 Eagle Street, Brisbane, QLD 4000.
This will be our new HQ.
2020We start offering Hybrid Live Chat
Due to the evolution of chat bots, We are now offering Hybrid Chat that combines both chatbot and real humans to offer a seamless experience.
2020We launched our newly designed website
We have launched our completely re-designed website with new services and pricing models.
2020We Offer COVID-19 Relief for our Customers
For some customers who were affected by Covid-19, We are providing our service free of charge.
2020 (Covid-19 Relief)Over 300 Customers Trust Us Since 2012
When Being Good was not Enough
Being good was not enough. We wanted to be the best at giving our clients what they really need. So unlike any of our competitors, from day 1 we started offering unlimited chats with all of our packages and only charged our clients for the actual leads our chats produced.
So whether it’s a giant load of visitors during the day, or out of office hours visitors at night and on weekends, we handle it all. We answer all the questions and pass on leads ready to convert. All of this at a fraction of traditional live chat costs.
Our journey with new clients always starts the same way. To start with, your dedicated account manager will get you setup for your full service free 3 week trial. Zero hidden costs. No setup fees. Over the course of your trial you’ll have plenty of time to see how we work, the results we bring you, and then decide if we are the best fit for your business.
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Satisfied Clients
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Leads Generated
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Live Chat Agents
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What our customers have to say!
Here is why our customers choose us.
"We started with their free trial and they provided excellent support for us right from the beginning. The setup process is quick and simple. We have been able to capture the visitors who would have left the website if not for live chat. We highly recommend you try 365chatsupport."
Darrell Huntley
Flubit
"The 365ChatSupport is very cool, We have been working with them for a long time, The effect is excellent. This is a very useful service, He doubled the conversion rate of my website. We have seen several proposals from different vendors and 365chat is almost always the best value."
Chaos
Kejia Furnace
"We manage multiple websites and decided to give live chat a try, to see how it affects conversions. We've selected several vendors and 365ChatSupport has preformed the best so far. We were concerned that there might be language issues, but there aren't any. We're very pleased."
Andrejs
Owner - Anzolo Consulting
"We have been using 365ChatSupport for the past 2 years for our legal business in Australia. The team is professionally managed and always responds on time. The leads we receive are also of very high quality. Will gladly recommend them to all."
Celine Truong
Monaco Compensation Lawyers
"We used 365chatsupport for our e-commerce website. This was one of the first major projects that were started on time and we are extremely happy with the results we got. We got both sales and customer service covered."
Uwe Greunke
Head of Marketing - Sennheiser
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